The NHS Friends and Family Test

We want you to have the best possible care experience from The Old Dispensary.  The NHS Friends and Family Test (FFT) gathers patient feedback so we may review our service continually.

The FFT allows our patients, carers, and loved ones to leave feedback on their care and treatment.  Patients are asked to consider: "Thinking about your most recent visit to our Practice, overall, how was your experience?"

Please tell us what you think about the care or treatment you have received from us using our Feedback Form:  Friends and Family Test Note this is for feedback only and not enquiries.

This form has been developed based on NHS national guidance on FFT feedback to help GP Practices improve patient experience.  Answers can be ranked from "very good" to "very poor", and there is an opportunity to explain the score given to us by adding comments.  This is important because we can only know what we do well and how we could do better if you let us know.  FFT feedback is regularly reviewed by the Practice team. 

 

 

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